HOW DO I PLACE AN ORDER?

Placing an order couldn’t be simpler. Once you have seen an item you like, simply hit the add to cart button and you’ll be redirected to the shopping cart, where you review and continue to pay for your order.

If you would like to order more items, simply select the “continue shopping” button and you will de returned to the webshop. If you are ready to checkout, you can also use the “shopping cart” button in the menu, from where you will be guided though our simple checkout process.

If you have any problems placing an order please don’t hesitate to send us an email webshop@wildernisamsterdam.nl

HOW DO I KNOW THE ORDER HAS BEEN RECEIVED?

Once the order is placed, you will receive a confirmation e-mail to the address supplied during checkout.

If the confirmation email doesn’t arrive for any reason this does not arrive, please send an email to webshop@wildernisamsterdam.nl and we’ll check if your order has been processed correctly and resend your confirmation mail.

WHEN WILL MY ORDER BE SHIPPED?

We try to ship your order within 3 working days. Please note that Wildernis is mostly a brick and mortar store in Amsterdam and at busy times it sometimes can take up to 1 working week to process the order.

Once we’ve dropped off your order at the post office you’ll receive an email with the track and trace code. The day of arrival of your order depends on the postal service of your country.

For urgent orders and express delivery, or other questions, please contact webshop@wildernisamsterdam.nl, and we’ll always try to find for you!

WHAT ARE THE SHIPPING COSTS?

You can find out the cost of shipping automatically at checkout when you provide your country. or using the shipping zones shown below. Please contact us if anything seems not handled correctly or if you have any questions at webshop@wildernisamsterdam.nl

Everything except is shipped with insurance & tracking, except giftcards. Our giftcards are for in story use only.

Discount: If you place an order of at least 45 euros, you’ll pay no shipping costs for shipping within the Netherlands, or get a discount on shipping worldwide of €7!

 

The Netherlands:
Small (fits letterbox) €  3,95
Regular (tot 10kg)     €   6,95
Large (10-30kg)         € 12.95

 

For shipping outside the Netherlands we use 3 different zones. Is your country not shown below? Please send us a message at webshop@wildernisamsterdam.nl and we’ll gladly help you.

 

Europa zone 1:
Austria, Belgium, Denmark, France, Germany, Italy, Luxemburg, Spain, United Kingdom, Zweden.

Small (fits letterbox)  € 11, –
Regular tot 2kg           € 14, –
Medium 2-5kg            €20, –
Medium 5-10kg          €25, –
Large 10-20kg            €34, –
Large 20-30kg            €45, –

Giftcards                      €3.95

 

Europa-zone 2 + 3:

Small (fits letterbox)  € 11, –
Regular tot 2kg           € 20, –
Medium 2-5kg            €25, –
Medium 5-10kg          €31, –
Large 10-20kg            €40, —

Giftcards                      €3.95

 

World:

Small (fits letterbox)  € 17, –
Regular tot 2kg           € 25, –
Medium 2-5kg            €35, –
Medium 5-10kg          €59, –
Large 10-20kg            €106, –

Giftcards                      €5, –

 

When ordering multiple products, your shipping costs will automatically adjusted to account for the combined weight.

Would you like to ship more than the maximum allowed amount?  Or do you need to have your order insured? Please contact us at webshop@wildernisamsterdam.nl

Wildernis will not be liable for any loss, damage, cost or expense related to any delays in shipment or delivery.

CAN I RETURN MY ORDER?

We always try to give the best possible description of our products, but sometimes a product just isn’t what you expected. You can always send us an email before ordering if there is anything you are not sure about. webshop@wildernisamsterdam.nl

But if you’re not happy with the any or parts of your order after receiving it, you may always return it within 14 days of delivery. Please send your return request to webshop@wildernisamsterdam.nl accompanied by the order number. We will reimburse the full cost of the item when returned with the original receipt, in original condition and with the original packaging.

Broken or damaged goods at delivery are at your own costs and risk. We will not refund orders that are damaged by transport.

CAN I RETURN MY ORDER?

We always try to give clear descriptions of our products, but sometimes things just aren’t what you expected. You can always send us an email before ordering if there’s something you’re not sure about. But if you’re not happy with the order after all, it may be returned within 14 days of delivery.

Please send your return request to webshop@wildernisamsterdam.nl accompanied by the order number, and we will send you the information you’ll need to send it back to us to be processed.

We recommend sending all returns with a track & traceable method. Until your order has been received back at our store you are liable for the condition and return of the product.

We will send you an email to confirm when the order has been received, and your return processed. Your purchase price will be returned using your original payment details. It wil take approximately 3-7 days, depending on your bank, for this to show on your bank statements.

Return delivery costs are the purchasers responsibility and will not be returned. Broken or damaged goods at delivery are at your own costs and risk. We will not refund orders that are damaged by transport.

EXCHANGE

Unfortunately we are not able to process exchanges, we would advise to return an item and submit a new order.