{"id":23555,"date":"2018-05-17T01:41:22","date_gmt":"2018-05-16T23:41:22","guid":{"rendered":"https:\/\/wildernisamsterdam.nl\/?page_id=23555"},"modified":"2026-09-18T22:47:43","modified_gmt":"2026-09-18T20:47:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/wildernisamsterdam.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” text_align=”left” background_animation=”none” css_animation=””][vc_column][vc_column_text css=”.vc_custom_1544734956769{padding-bottom: 20px !important;}”]HOW DO I PLACE AN ORDER?<\/strong><\/p>\n

Placing an order couldn\u2019t be simpler. Once you have seen an item you like, simply hit the add to cart button and you’ll be redirected to the shopping cart, where you review and continue to pay for your order.<\/p>\n

If you would like to order more items, simply select the “continue shopping” button and you will be returned to the webshop. If you are ready to checkout, you can also use the “shopping cart” button in the menu, from where you will be guided through our simple checkout process.<\/p>\n

If you have any problems placing an order please don\u2019t hesitate to send us an e-mail<\/a> and we’ll gladly help you with any issues.[\/vc_column_text][vc_column_text css=”.vc_custom_1544735693751{padding-bottom: 20px !important;}”]HOW DO I KNOW THE ORDER HAS BEEN RECEIVED?<\/strong><\/p>\n

Once the order is placed, you will receive a confirmation e-mail to the address supplied during checkout.<\/p>\n

If the confirmation email doesn’t arrive for any reason, please send an email to webshop@wildernisamsterdam.nl<\/a> and we’ll check if your order has been processed correctly and resend your confirmation email.[\/vc_column_text][vc_column_text css=”.vc_custom_1544735875168{padding-bottom: 20px !important;}”]WHEN WILL MY ORDER BE SHIPPED?<\/strong><\/p>\n

Normally we ship orders on Wednesdays and Fridays, so twice a week. Please note that Wildernis\u00a0is mostly a brick & mortar store in Amsterdam and at busy times it sometimes can take up to one working week to process the order.<\/p>\n

Once we’ve dropped off your order at the post office you\u2019ll receive an email with the track and trace code.\u00a0The day of arrival of your order depends on the postal service of your country.<\/p>\n

For urgent orders and express delivery, or any other questions, please contact webshop@wildernisamsterdam.nl<\/a>, and we’ll try to find a solution with you![\/vc_column_text][vc_column_text css=”.vc_custom_1606527194162{padding-bottom: 20px !important;}”]WHAT ARE THE SHIPPING COSTS?<\/strong><\/p>\n

Your shipping cost will be automatically calculated at checkout when you provide your address information, or can be found using the shipping zones shown below. Please contact us if you have any questions at\u00a0webshop@wildernisamsterdam.nl<\/a><\/p>\n

Everything except giftcards is shipped with insurance & tracking. Our giftcards are for in-store use only.<\/strong><\/p>\n

Discount: If you place an order of at least 75 euros, you’ll pay no shipping costs for shipping within the Netherlands, or get a discount on shipping worldwide of \u20ac10!<\/strong><\/p>\n

 <\/p>\n

The Netherlands:<\/strong>
\nSmall (fits letterbox)\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u20ac 4.35
\nRegular (up to 10 kg)\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u20ac 6.95
\nLarge (10-30kg)\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u20ac 12.95<\/p>\n

Giftcards\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 1.95<\/p>\n

Shipping plants within the Netherlands only\u00a0 \u00a0 \u00a0\u20ac 9.95<\/p>\n

 <\/p>\n

For shipping outside the Netherlands we use 3 different zones. Is your country not shown below? Please send us a message at\u00a0webshop@wildernisamsterdam.nl<\/a>\u00a0and we’ll gladly help you.<\/p>\n

 <\/p>\n

Europe zone 1:
\n<\/strong>Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden.<\/p>\n

Small (fits letterbox)\u00a0 \u00a0\u20ac 11,-
\nRegular up to 2 kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u20ac 14,-
\nMedium 2-5kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 20,-
\nMedium 5-10kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 25,-
\nLarge 10-20kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 34,-
\nLarge 20-30kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 45,-<\/p>\n

Giftcards\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 3,-<\/p>\n

 <\/p>\n

Europe zones 2 + 3:<\/strong><\/p>\n

Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Poland, Portugal (incl. the Azores and Madeira), Slovenia, Slovakia, the Czech Republic, Turkey, Switzerland.<\/p>\n

Including: Andorra, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Malta, Montenegro, San Marino, The Channel Islands, The Vatican)<\/p>\n

Small (fits letterbox)\u00a0 \u00a0\u20ac 11,-
\nRegular up to 2 kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u20ac 20,-
\nMedium 2-5kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 25,-
\nMedium 5-10kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 31,-
\nLarge 10-20kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 40,-<\/p>\n

Giftcards\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 3,-<\/p>\n

 <\/p>\n

World<\/strong>:
\nWe also deliver Worldwide. Automatically through our webshop to Aruba, Australia, Bonaire, Canada, Costa Rica, Curacao, Israel, Japan, New Zealand, Sint-Maarten, Sint Eustatius & Saba, Suriname, The United States.<\/p>\n

Please contact<\/a>\u00a0us if your country isn’t shown above and we’ll find a shipping solution for your order!<\/p>\n

Small (fits letterbox)\u00a0 \u00a0\u20ac 17,-
\nRegular up to 2 kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u20ac 25,-
\nMedium 2-5kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 35,-
\nMedium 5-10kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 59,-
\nLarge 10-20kg\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 106,-<\/p>\n

Giftcards\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u20ac 3,-<\/p>\n

 <\/p>\n

When ordering multiple products, your shipping costs will automatically be adjusted to account for the combined weight.<\/p>\n

Would you like to ship more than the maximum allowed amount?\u00a0 Or do you need to\u00a0have your order insured? Please contact us at webshop@wildernisamsterdam.nl<\/a><\/p>\n

Wildernis\u00a0will not be liable for any loss, damage, cost or expense related to any delays in shipment or delivery.[\/vc_column_text][vc_column_text css=”.vc_custom_1544736150734{padding-bottom: 20px !important;}”]CAN I RETURN MY ORDER?<\/strong><\/p>\n

We always try to give the best possible description of our products, but sometimes a product just isn\u2019t what you expected. You can always send us an e-mail<\/a>\u00a0before ordering if there is anything you are not sure about.<\/p>\n

But if you\u2019re not happy with all or part of your order after receiving it, you may always return it within 14 days of delivery. Please send your return request to webshop@wildernisamsterdam.nl<\/a> accompanied by the order number. We will reimburse the full cost of the item when returned, in original condition and with the original packaging.<\/p>\n

Broken or damaged goods after return delivery are at your own costs and risk. We will not refund orders that are damaged by transport.[\/vc_column_text][vc_column_text css=”.vc_custom_1544734599776{padding-bottom: 20px !important;}”]HOW DO I RETURN MY ORDER?<\/strong><\/p>\n

Please\u00a0send your return request to\u00a0webshop@wildernisamsterdam.nl<\/a>,\u00a0accompanied by the order number, and we will send you the information you’ll need to send it back to us to be processed.<\/p>\n

We recommend sending all returns with a track & traceable method. Until your order has been received back at our store you are liable for the condition and return of the product.<\/p>\n

We will send you an email to confirm when the order has been received, and your return processed. Your purchase price will be returned using your original payment details. It will take approximately 3-7 days, depending on your bank, for this to show on your bank statements.<\/p>\n

Delivery costs are the purchaser\u2019s responsibility and will not be returned. Broken or damaged goods received at Wildernis after return delivery are at your risk. We will not refund orders that are damaged by transport.[\/vc_column_text][vc_column_text css=”.vc_custom_1543982392760{padding-bottom: 20px !important;}”]EXCHANGE<\/strong><\/p>\n

Unfortunately we are not able to process exchanges, we would advise to return an item and submit a new order.<\/p>\n

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